croyale Terms & Conditions

1.1 By creating a croyale account or accessing any portion of the croyale platform — including the game lobby, cashier, sports betting section, bingo rooms, or any promotional content — you unconditionally accept these Terms and Conditions and confirm your understanding that this constitutes a legally enforceable agreement.

1.2 These Terms apply to all croyale services, including but not limited to: online slot games, WL Live dealer games, bingo, Nine, sports betting, account management, deposit and withdrawal processing, and customer support interactions.

1.3 croyale reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via email or platform notification prior to taking effect. Your continued use of the croyale platform after such notification constitutes acceptance of the revised Terms.

1.4 These Terms must be read in conjunction with croyale's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of this Agreement.

2.1 Age Requirement. The croyale platform is strictly restricted to individuals who are 21 years of age or older at the time of registration. This requirement is established by PAGCOR regulations and is a non-negotiable condition of access. croyale implements age verification procedures during the KYC process to enforce this requirement.

2.2 Geographic Restriction. The croyale platform is operated exclusively for players located within the Republic of the Philippines. Players accessing the Platform from outside the Philippines do so in violation of these Terms and may be subject to immediate account suspension.

2.3 Legal Capacity. You represent and warrant that you have full legal capacity to enter into this Agreement, that you are not under any guardianship or legal disability that would prevent you from entering into binding contracts under Philippine law, and that your use of the croyale platform does not violate any applicable local laws or regulations.

2.4 Excluded Persons. The following categories of individuals are not permitted to register or maintain an active croyale account: (a) employees, directors, officers, and immediate family members of croyale or any of its affiliates; (b) individuals who have self-excluded from the Platform; (c) individuals identified on any PAGCOR exclusion register; (d) individuals whose accounts have been previously terminated by croyale for cause.

3.1 One Account Per Player. Each player is permitted to maintain one (1) croyale account only. The creation of multiple accounts — whether under the same identity or different identities — is strictly prohibited and constitutes grounds for immediate termination of all associated accounts and forfeiture of any balances therein.

3.2 Accurate Information. You are required to provide accurate, complete, and current information during registration and to update such information promptly if it changes. croyale reserves the right to request documentation to verify any information provided.

3.3 KYC Verification. In compliance with PAGCOR anti-money laundering requirements and applicable Philippine law, croyale requires all players to complete a Know Your Customer (KYC) verification process before withdrawals are processed. Accepted identification documents include: PhilSys National ID, Philippine passport, driver's license, and PRC identification card. Failure to complete KYC may result in withdrawal restrictions.

3.4 Account Security. You are solely responsible for maintaining the confidentiality of your croyale account credentials and for all activities that occur under your account. You must immediately notify croyale's support team if you suspect unauthorized access to your account. croyale will not be liable for any loss resulting from unauthorized account access caused by your failure to maintain credential security.

3.5 Account Currency. All croyale accounts are denominated in Philippine Peso (PHP/₱). All transactions, balances, game stakes, and winnings are processed in PHP.

4.1 Accepted Payment Methods. croyale accepts deposits and processes withdrawals via the following methods: GCash, Maya (formerly PayMaya), GrabPay, BPI (Bank of the Philippine Islands), BDO Unibank, Metrobank, 7-Eleven CLiQQ, Visa, and Mastercard. Available methods may vary and croyale reserves the right to add or remove payment options at any time.

4.2 Minimum Deposit. The minimum deposit amount at croyale is ₱100. Minimum and maximum deposit limits may vary by payment method and are subject to change. Current limits are displayed in the Cashier section of your account.

4.3 Withdrawal Processing. Withdrawal requests are subject to KYC verification completion. croyale endeavors to process GCash and Maya withdrawals within 5 to 30 minutes of approval. Bank transfer withdrawals may take 1 to 3 business days depending on the receiving bank. Processing times may be extended during periods of high transaction volume or where additional verification is required.

4.4 Withdrawal Method. Withdrawals must be made to a payment method previously used for deposit by the same account holder. croyale does not process withdrawals to third-party accounts or payment instruments not registered to the account holder.

4.5 AML Compliance. croyale is required by law to monitor financial transactions for signs of money laundering or other financial crimes. Suspicious transactions will be reported to the appropriate Philippine authorities. croyale reserves the right to temporarily freeze accounts and delay withdrawals pending investigation without prior notice where AML obligations require it.

5.1 Game Rules. Each game available on croyale is governed by its specific rules, which are accessible within the game interface. In the event of any conflict between game-specific rules and these Terms, the game-specific rules shall prevail in respect of gameplay matters. These Terms shall prevail in all other respects.

5.2 Random Number Generation. All slot and number games on croyale use independently certified Random Number Generator (RNG) software. croyale does not influence, control, or manipulate individual game outcomes. Live dealer games use physical cards, dice, and equipment under professional studio conditions.

5.3 Return to Player (RTP). RTP percentages for slot games are published within each game's information panel. These percentages represent theoretical long-term return rates and do not guarantee any individual player's outcome in any session.

5.4 Technical Failures. In the event of a technical malfunction during a game, the bet will be voided and the wagered amount credited back to the player's account. Winnings generated during a technical failure may be withheld pending investigation. croyale is not liable for losses resulting from third-party technical failures, including internet connectivity issues on the player's end.

5.5 Disputed Results. In the event of any dispute regarding a game result, croyale's system records shall be the definitive source of truth. Players may raise disputes via live chat within 72 hours of the game session in question.

6.1 croyale may, at its discretion, offer bonuses, free bets, free spins, cashback, and other promotional incentives to players. All promotions are subject to specific terms and conditions stated at the time of the offer, including but not limited to: wagering requirements, minimum deposit conditions, eligible games, maximum bet per round while bonus is active, and expiry dates.

6.2 Wagering Requirements. Bonus funds and any winnings derived from bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. Specific wagering multipliers are stated in individual promotion terms.

6.3 Abuse Prevention. croyale reserves the right to void bonuses and associated winnings, and to suspend or close accounts, where it reasonably determines that a player has engaged in bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, exploiting wagering requirement calculations, using automated software to complete wagering requirements, or providing false information to qualify for a promotion.

6.4 Promotion Changes. croyale reserves the right to withdraw, modify, or discontinue any promotion at any time. Changes to active promotions will be communicated to affected players where practically possible.

7.1 croyale is committed to promoting responsible gaming. The Platform provides players with tools to manage their gaming activity, including deposit limits, loss limits, session time limits, reality check notifications, cooling-off periods, and self-exclusion options.

7.2 Self-Exclusion. Players who wish to exclude themselves from the croyale platform may do so by accessing the self-exclusion tool in Account Settings. Self-exclusion is effective immediately upon activation. Players may choose exclusion periods ranging from 24 hours to permanent exclusion. During any active exclusion period, the player's account will be suspended and new accounts may not be created.

7.3 Deposit & Loss Limits. Players may set daily, weekly, or monthly deposit and loss limits at any time via Account Settings. Limit increases are subject to a mandatory cooling-off period before taking effect. Limit reductions take effect immediately.

The following activities are strictly prohibited on the croyale platform and constitute material breach of this Agreement:

• Accessing the Platform if you are under 21 years of age or otherwise ineligible under Section 2;
• Providing false, inaccurate, or misleading information during registration or KYC verification;
• Creating or operating multiple accounts;
• Using automated software, bots, artificial intelligence, or any other technological means to gain an unfair advantage in any game;
• Attempting to exploit software bugs, errors, or malfunctions for financial gain;
• Engaging in any form of collusion with other players or third parties;
• Using the Platform for money laundering, fraud, or any other illegal financial activity;
• Attempting to circumvent security measures, access controls, or geographic restrictions;
• Sharing your account credentials with any third party or accessing another player's account;
• Engaging in abusive, threatening, or harassing conduct toward croyale staff or other players.

croyale reserves the right to take any and all measures it deems appropriate in response to prohibited conduct, including account suspension, permanent termination, forfeiture of balances, and referral to Philippine law enforcement authorities.

9.1 All content on the croyale platform — including but not limited to the brand name, logo, website design, game graphics, software, text, and user interface elements — is the exclusive intellectual property of croyale or its licensors and is protected by applicable Philippine and international intellectual property laws.

9.2 croyale grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This license does not include any right to copy, reproduce, modify, distribute, sell, or create derivative works from any Platform content.

9.3 All game content provided through the croyale platform is licensed to croyale by third-party game studios. Such content remains the intellectual property of the respective studios and is subject to their separate licensing terms.

10.1 To the maximum extent permitted by applicable Philippine law, croyale shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, loss of data, loss of opportunity, or reputational harm arising from your use of or inability to access the Platform.

10.2 croyale's total aggregate liability to you arising from or in connection with this Agreement shall not exceed the total amount deposited by you into your croyale account in the thirty (30) days immediately preceding the event giving rise to the claim.

10.3 croyale shall not be liable for any loss or disruption caused by circumstances beyond its reasonable control, including but not limited to: internet service disruptions, power outages, natural disasters, government actions, or failures of third-party payment providers.

10.4 Nothing in these Terms shall limit croyale's liability for fraud, gross negligence, or any liability that cannot be excluded or limited under mandatory Philippine law.

11.1 croyale may suspend or terminate your account at any time, with or without prior notice, where: (a) you breach any provision of these Terms; (b) croyale is required to do so by law or regulatory obligation; (c) croyale reasonably suspects fraudulent, illegal, or abusive activity; or (d) croyale determines in its sole discretion that your continued use of the Platform poses a risk to the integrity of the platform or to other players.

11.2 Upon account termination for cause, croyale reserves the right to forfeit any balance in your account where permitted by law, including where such balance is reasonably believed to be connected to prohibited conduct.

11.3 Players may close their own croyale account at any time by contacting support via live chat. Upon voluntary closure, any verified remaining balance (net of any pending bonus wagering requirements) will be returned to the player's last verified payment method within a reasonable time.

12.1 This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

12.2 croyale operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Regulatory complaints may be directed to PAGCOR through official channels.

12.3 In the event of any dispute between you and croyale, you agree to first contact croyale's support team to attempt informal resolution. If the dispute cannot be resolved informally within 30 days, either party may pursue available legal remedies under Philippine law. The courts of the Republic of the Philippines shall have exclusive jurisdiction over any legal action arising from this Agreement.

13.1 croyale reserves the right to amend, update, or replace these Terms at any time. The date of the most recent revision is indicated in the "Effective Date" field at the top of this document.

13.2 Where amendments are material — meaning they significantly affect your rights or obligations — croyale will provide reasonable advance notice via registered email address or in-platform notification before the changes take effect.

13.3 Minor amendments (including corrections of typographical errors, clarifications that do not change the substantive meaning of provisions, or administrative updates) may take effect without prior notice.

13.4 The most current version of these Terms is always accessible at croyale.vip/terms-conditions. You are encouraged to review these Terms periodically. Your continued use of the croyale platform following any amendment constitutes your acceptance of the updated Terms.

If you have any questions about these Terms and Conditions, require clarification on any provision, or need to report a potential breach of these Terms, please contact croyale through the following channels:

• Live Chat: Available 24/7 via the in-platform chat feature — the fastest way to reach the croyale support team.
• Email: [email protected] — for non-urgent enquiries, formal notices, or written communication preferences.

croyale's support team is available around the clock, seven days a week, and is trained to assist with account, payment, game, and compliance-related enquiries. Response times via live chat are typically under five minutes.